Refund Policy
Last updated October 01, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our refund policy.
Returns
All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at support@virtuoverse.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the content creator’s address, which will be provided to you after processing your refund ticket.
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
You can request a refund for nearly any unused service/purchase. Virtuoverse will, upon request via support@virtuoverse.com, issue a refund for any reason, if the request is made within 7 days of purchase, and the service/product has not been used. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
Items damaged by customers
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
A 10% restocking fee will be charged for all returns.
Abuse
Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.
How to Request a Refund?
You can request a refund or get other assistance with your purchases at support@virtuoverse.com.
Questions
If you have any questions concerning our refund policy, please contact us at:
717 288 7004
Revision Date
This Refund Policy was last updated on 1 October 2022 ("Revision Date"). If you were a user before the Revision Date, it replaces the existing Refund Policy.