Shipping & Delivery Policy

Last updated October 01, 2022

Thank you for visiting and shopping at Virtuoverse. The following is our Shipping Policy.

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: *INSERT LINK TO TERMS OF SERVICE*.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

In-Store Pickup

In-store and curbside pickup is available for all purchases. Please note that there are no available dates for pickups, as such you will be notified when your order is ready for pickup. 

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

What shipping speeds are offered?

Virtuoverse may have up to six different shipping speeds and all available shipping speeds will be shown to you during checkout. 

The shipping speeds shown are dependent on those made available by the seller. If you do not see a particular shipping speed available at check out, the seller of the item has not provided it.

The shipping speeds available and how long they take to deliver are:

☑  Standard - Should arrive 3 to 10 business days after shipment

☑  Expedited - Should arrive 3 to 6 business days after shipment

☑  Second Day - Should arrive 2 business days after shipment

☑  Next-Day - Should arrive by the end of business the day after shipment

☑  International - Should arrive 10-30 business days after shipment

☑  Pick up - Pick up at our local warehouse.

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

When calculating the expected delivery time, please take into account the processing time as well as the shipping speed. All times and dates given for delivery of the products are given in good faith but are estimates only, as such delivery delays can occasionally occur.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

What are the Shipping Rates?

We charge per UPS, FedEx, and USPS published rates.

Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.

How much do you charge for shipping and handling?

You may check an estimate of the shipping charges by adding an item to the shopping cart and entering your shipping zip code or location.

My package has been shipped but they have not delivered it yet. Why?

Please contact the shipper to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your shipper. Virtuoverse would always like for your packages to be delivered ASAP. If the shipper is holding them, please contact them.

What should I do if an item is delivered damaged?

Please note that Virtuoverse is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Save all packaging materials and damaged goods before filing a claim.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Virtuoverse.

Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?

When you order multiple items, most of the time the shipping is reduced in your shopping cart depending on weight and size, safety, and insurance required. You will see the reduction if it applies to your region.

How is my subscription fulfilled?

If you are buying a subscription then we will deliver on weekly basis.

Do you deliver internationally?

We offer worldwide shipping.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

How can I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through Virtuoverse. The shipping details will be sent to the email address registered with your Virtuoverse Account, or the email you used during the checkout process.

The tracking number will be active within 24 hours.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

Questions about returns?

If you have questions about returns, please review our Refund Policy: *INSERT LINK TO REFUND POLICY*.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by: